Delivery
All domestic orders are delivered via Star Track. All orders can be tracked via the Australia Post website here.
Once your order has been dispatched you may receive status updates via email or SMS from our delivery partners.
All New Zealand orders are delivered via DHL and cannot be shipped to PO Boxes. Please ensure you provide a business or home address when completing your order.
See below delivery timelines for Australian metro and regional as well as New Zealand.
Christmas Delivery
Online orders should be placed before Wednesday 17th December for Pre-Christmas delivery.
For our New Zealand customers, please ensure your order is placed before Wednesday 10th December for International Pre-Christmas delivery.
Please note some items in your order may ship directly from our retail store brands and arrive separately.
DESTINATION
DELIVERY TIME
Calculated from date of dispatch
ORDERS UNDER $99
ORDERS OVER $99
Australian Metro
1-4 Business Days
$10
FREE
Australian Regional
1-4 Business Days
$10
FREE
New Zealand
Up to 10 Business Days
$15
$15
Australian Metro
1-4 Business Days
Orders under $99
$10
Orders over $99
FREE
Australian Regional
1-4 Business Days
Orders under $99
$10
Orders over $99
FREE
New Zealand
Up to 10 Business Days
Orders under $99
$15
Orders over $99
$15
DELIVERY FAQs
What if I am not home when my parcel arrives?
For all deliveries in Australia, authority to leave is preselected at checkout so at the time of delivery, you will not need to be present and your parcel will be left in a safe place if the driver deems it is safe to do so. If you have unticked this option, you will be required to sign for the parcel.
Please note: If unattended or the driver deems the location is not safe to leave the parcel, either your order will be delivered to your nearest post office for collection. If this occurs you will receive details from Australia Post with the collection information. Or, in certain circumstances, parcels will be left in a secure, 24/7 Australia Post Parcel Locker within a 1km radius of your address. If this occurs, you will be sent a PIN to access the Parcel Locker.
Can I change the delivery address after I have ordered?
Once you have placed your order, we start picking and packing your items as quickly as possible. This helps us to send your goods efficiently but this also means that we’re unable to make changes to your order; including delivery address, changing colours/sizes or removing items.
What is my tracking number?
Once your online order is dispatched, you will receive an email to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder or alternatively contact our customer care team and they will be happy to assist.
I have not received all of the items that I had ordered
Orders containing more than one item may be split into multiple parcels. In the event of this occurring, you will receive separate emails from StarTrack with different tracking numbers for each parcel. Please be assured that you will not incur any additional shipping charges.
Do you ship internationally?
Yes! We currently offer international shipping to New Zealand with a flat rate of $15 for delivery on all orders. We do not deliver outside of Australia and New Zealand. Please note: We do not ship Birkenstock, Nike or Adidas brands to NZ.
Why does my New Zealand order show a tax?
Effective from 1 December 2019, we are now required to collect GST of 15% on New Zealand orders, due to government policy changes. Please note that orders valued over $1000 NZD, may incur additional customs charges and taxes. You are wholly liable for the payment of any additional charges and taxes. The items will not be released for delivery until all customs charges and taxes are paid. Further information can be found on the New Zealand government customs pages here.
Why did I receive my order in multiple parcels or from a different sender?
We source items from various locations to ensure you receive your order as soon as possible. Therefore, some products ordered may arrive separately. There is no additional shipping cost associated with multiple deliveries.
Occasionally, one of our partner brands will dispatch your items. In this instance, shipping notifications and parcels may come directly from them. These brands include: The Trybe, Williams, Midas and Mountfords.