Returns

Mathers Online Returns

Mathers online aims to make your purchasing experience as easy as possible, nevertheless, we understand some items are not always suitable and need to be returned.

We will provide you with a refund or exchange where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to.

If you change your mind, you may return, or exchange your item for one of equal cost within 30 days, if the goods are unworn with all original tags still attached.

Your receipt or proof of purchase must be presented at the time of any refund or exchange.

Gift cards are excluded from this policy.

Items purchased at Mathers online may be exchanged or refunded at Mathers retail stores under the above conditions. Find your nearest store online.

Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details.

Read more in our Returns FAQs below.

Can I return or exchange an item?

Yes. Items purchased at Mathers online may be returned for exchange or refund at Mathers retail stores. Please note that items for exchange as processed as a refund. Your online Tax Invoice must be presented at the time of refund or exchange. You will receive your Tax Invoice as your order confirmation email; this is different from the packing slip that is delivered with your ordered items.

Find your nearest store online.

If you are unable to visit a Mathers retail store, simply follow the returns process outlined below.

How do I return an item without visiting a store?

If for any reason you would like to return your product to us please follow the simple steps below:

Contact us to receive a return authorisation, which will provide free return shipping of the goods to our returns centre.
Pack all items with your Tax Invoice in a secure satchel/carton, or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
Affix the pre-addressed label to your package, making sure you cover or remove the original shipping label.
Send the satchel/ carton via Australia Post.
Mathers online will then gladly cover the cost of shipping your new product via return Australia Post.

What happens to my return when it reaches Mathers?

Once we receive your return items, we will inspect and process your products within 7 days. We will then send you an email confirming your exchange or refund.

Refunds for credit card payments will be refunded to the credit card used to purchase your order. Please allow up to 10 business days for the refund to show in your account due to bank processing time. Cash refunds are not provided.

In the unlikely event that you do not receive an email from us within 10 days of you posting your order back to us, please contact us and we will help you to find it. Please quote your tracking number for this parcel if available.

What is the process for refunds?

Please contact us to initiate a refund.

If you change your mind, goods must be returned within 30 days, unworn and unwashed with all labels/ tags attached. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered). We will provide you with a refund or exchange where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to.

How do I receive a return authorisation?

Do you pay for my return shipping?

We will gladly pay for your return shipping costs, additionally we will pay for the shipping for the new item to you.

What about sale item returns?

We will happily exchange sale items purchased from Mathers online within 30 days. If the item is faulty, normal refund conditions apply.

Where do I ship my return?

Your return authorisation will require all contact details to ship your return back to us. Contact us to initiate your return.